Technology Help

Open your System Settings or Settings app.

• On a Mac, navigate to Wi-Fi.
• On Windows, navigate to Network and Internet.

Select “bhc-student” from the list of Wi-Fi networks.

Log in with your myBHC username and password. (Your username is everything before the @ symbol in your email.)

Select “bhc-student” from the list of Wi-Fi networks.

Log in using your myBHC email address and password with the following configuration:

• SSID: bhc-student
• EAP Method: PEAP
• Phase 2 Authentication: MSCHAPv2
• Server CA certificate: Default
• Subject match: record-room.com
• Subject alternative name Match: Empty
• User certificate: None installed
• Identity: myBHC email address
• Password: myBHC password
• Anonymous identity: Empty
• Domain suffix match: record-room.com

Navigate to your settings app. Click “Wi-Fi.”

Select “bhc-student” from the list of networks. Enter in your myBHC username and password. Your username is everything before the @ symbol in your college email.

If prompted, click “Trust” on the certificate. After trusting the certificate, you may have to type your myBHC username and password once more.

The bhc-student Wi-Fi should now be ready to use.

Swipe down from the top of your screen to access quick settings. Select “Internet.”

Select “bhc-student” from the list of Wi-Fi networks. Log in using your myBHC username and password with the following configuration:

• SSID: bhc-student
• EAP Method: PEAP
• Phase 2 Authentication: MSCHAPv2
• CA certificate: Use system certificate
• Minimum TLS version: TLS v1.0
• User Certificate Status: Do not verify
• Identity: record-room.com\username
• Anonymous identity: Must be blank
• Password: myBHC password

If you aren’t able to sign into your account, go to myBHC. Then click on the link that says “Student password change click here.” Enter your username, student ID number, last name and date of birth to have your password reset.

From inside myBHC, click on the tile that says “BHC Password Reset.” (This option requires you to sign-in prior to changing your password.)

When resetting your password, you may get this error message:

1 error has occurred

Login Failed! The authentication details you’ve provided do not match. Please try again. For assistance, contact the ITS Help Desk at 1-309-796-5555 or email 5555@record-room.com.

This means that one of the entries on the password reset form was entered incorrectly.

How to fix this error:

• Use your full @student.record-room.com email address.
• Use the“Calendar button”to set your date of birth.
• Ensure there are no spaces after your entries.

To log in to Black Hawk College computers, use the same credentials that you use to access myBHC.

In the “Username” field on the computers, enter in your full email address and the same password you use for myBHC.

Access BHC Duo

Use your myBHC credentials to log in.

Activate or remove Duo devices following the provided steps.

It’s quicker than a text or a phone call.

• Authenticating with a text message requires waiting to receive the text, reading a passcode
  and then typing it in.
• Phone calls require actually answering the phone, listening to the recording and using the dial
  pad to approve the login.
• Duo Push is as simple as approving a notification on your smartphone or watch.

It’s more secure.

• Duo Push uses cutting-edge end-to-end encryption that SMS and phone calls can’t.
• The Duo Push screen displays detailed information about the application and source device that initiated the authentication request.

No. Duo Mobile has no access to change settings on your phone. Duo Mobile cannot read your emails, it cannot see your browser history and it requires your permission to send you notifications. Lastly, Duo Mobile cannot remotely wipe your phone. The visibility Duo Mobile requires is to verify the security of your device, such as OS version, device encryption status, screen lock, etc. We use this to help recommend security improvements to your device and you always are in control of whether or not you take action on these recommendations.